Employee FAQ's

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Our on-call team is here to help you when the office is closed, ensuring clients remain safe and staff feel supported.

Call only for urgent issues, such as:

• Client deterioration or emergencies (after following standard emergency procedures)
• Last-minute shift problems that affect a shift that night/day at the weekend (i.e. sickness, lateness)
• Medication errors or missing equipment

Before calling, be ready to share:

• Your name and the package/client you’re calling about
• A clear summary of the problem
• What actions you’ve already taken

Do not use the line for:

• Routine scheduling or timesheets
• Non-urgent matters that can wait until office hours

On-Call Hours:

• Weekdays: 17:00–09:00
• Weekends and Public Holidays: 24 hours

Please ensure all sickness is reported to the Head Office team via telephone (01362 289 398). You must ensure you speak to someone directly. Do not leave voicemails or notify our team via email or text message as these are not notified continuously and are not considered valid forms of notification of absence. Failure to abide by this procedure could result in a disciplinary.

A timesheet must be submitted before the 3rd of every month for the previous month worked. 

Separate timesheets must be completed for each client and each month worked. Pay will be processed and paid into the account held on file before the end of the working day on the 8th of each month. If the 8th should fall on a weekend or a bank holiday, then pay will be processed on the next working day. 

Please use the 24-hour clock when completing shift times and ensure that the client has also signed the timesheet. If the client is not able to sign and nobody can sign on their behalf, then please write ‘unable to sign’ in the client signature section.

If you require any details regarding our ‘Early Pay’ scheme, please contact your line manager who will be able to assist you.

Public/Bank Holidays, Pay and Procedures

Where the above days are worked, payment will be made as indicated in your Statement of Terms and Conditions or Principal Statement or Contract of Employment.

To order a replacement ID badge please email hannah.settle@ambitioncommunityhealthcare.co.uk with an up to date headshot photograph, your full name, your job title and your home address.

To book your training please contact your line manager directly via email or telephone. It is your responsibility to ensure all training is up to date and that if you require any refreshers that you notify us Head Office as soon as possible.

Help us grow our amazing team and get rewarded! Ambition’s ‘Refer a Friend Scheme’ gives you £100 for every successful referral.

How it works:

1. Ask your friend to put your name on their application and email recruitment@ambitioncommunityhealthcare.co.uk.
2. Once fully compliant and placed in a package, a 3-month qualifying period begins.
3. If they complete at least 210 hours of work and you’re still with Ambition, you’ll receive £100 in your pay!

Top tips:

• There’s no limit to how many people you can refer.
• Think about former colleagues, friends, or people outside of care with transferable skills.
• Make sure they name you on the application or you won’t be eligible.

Who do you know that could thrive here? Reach out today and help us strengthen our team!

For any marketing or press office queries please email hannah.settle@ambitioncommunityhealthcare.co.uk or call Head Office. Any sales calls or emails will be blocked and marked as spam.